customer

 https://www.google.com/search?q=retain+customer

exit

 https://www.google.com/search?q=exit+interview

market

 https://www.google.com/search?q=retention+market

10 ways to deal with a layoff

http://www.rediff.com/getahead/slide-show/slide-show-1-career-10-ways-to-deal-with-a-layoff/20111227.htm

17 reasons why you could LOSE your job

http://www.rediff.com/getahead/slide-show/slide-show-1-career-17-reasons-why-you-could-lose-your-job/20111226.htm

13 Questions to Maximize Your Onboarding Efforts

http://www.ere.net/2007/09/12/13-questions-to-maximize-your-onboarding-efforts/
Questionnaire
http://www.seafarershealth.org/documents/QUESTIONNAIRE-Fitonboard.pdf

Top 20 Ways to Improve Employee Retention

http://www.torbenrick.eu/blog/performance-management/20-tips-to-improve-employee-engagement-and-performance/

Employee Retention Guides

http://www.aicpa.org/Career/WomenintheProfession/DownloadableDocuments/2945-378_EmployeeRetentionGuide.pdf

http://www.cghrc.ca/images/pdf/calculator_brochure_rev9j.pdf

18 Ways To Survive Your Company's Reorganization

http://www.stresscure.com/jobstress/reorg.html

On Boarding / Mistakes / Retention / Case / PPT

http://en.wikipedia.org/wiki/Onboarding
http://www.ere.net/2005/11/22/how-to-avoid-the-four-deadliest-onboarding-mistakes/
http://www.heidrick.com/NR/rdonlyres/DA7EC785-C15D-47FA-A6E0-DD60F9294056/0/HS_OnBoarding.pdf
http://careers.tcco.com/ExperiencedCandidates/OnBoarding.htm
http://www.transacthr.com/assets/userfiles/transact_hr/000238.ppt

Videos

http://www.metacafe.com/tags/employee_retention/

Programs / Incentives

http://www.bcjobs.ca/re/hr-resources/human-resource-advice/recruitment-and-retention/employee-retention-programs
http://www.opm.gov/oca/pay/html/RETALLFS.asp

Retaining Your Job

http://www.oshkoshwdc.com/data/Job_Retention.pdf

Trends / Article

http://www.itsinc.net/it-retention.htm
http://www.spe.org/jpt/print/archives/2009/05/JPT2009_05_11TalentTechnology.pdf